Process Improvements

Process Improvements

Lean Process Improvement Methodologies

We specialize in using Lean Sigma Process Improvement methodologies to improve people related processes that reduce waste/defects, improve quality, and add continuous value. By intentionally intersecting the disciplines of Lean Six Sigma and human behavior processes that touch people, we’re able to provide innovative solutions that would be otherwise difficult to envision.

Process Improvement Customer Experience

Kaizen – A Kaizen is a Japanese word that translates to “Change for the Good”. Kaizens are the implementation arm of a Lean Process Improvement program. They are typically carried out in (1) week. It’s all about taking decisive action to measurably improve a process which is anchored and sustained until a decision is made to continuously improve it again.

Six Sigma Yellow Belt Certification

We provide a Six Sigma Yellow Belt Certification course (aligned with the American Society of Quality – ASQ, Yellow Belt Standards)

This 2-day course is supported by live instructors, participant workbooks, case studies, and useful templates and tools. The goal of this experiential course is to share the core principles, body of knowledge, and relevant tools to accomplish process improvement initiatives. Participants will also be prepared to pass the Six Sigma Yellow Belt exam upon successful completion.

Process Improvement Examples

  • Talent review & succession planning
  • Diverse candidate sourcing
  • Performance management
  • Equitable awards distribution
  • Time to fill open positions
  • Quality of hires
  • Exit interviews
  • Promotions

Please click the below contact link to submit an inquiry

Contact Us

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    Lillie Marshall

    BA, Psychology – Univ of St Thomas

    Daring Way Facilitator, ICF accredited Life Coach (ACC), Energy Leadership Master Practitioner

    Specializes in working w/ women 40+ who are at a turning point in their careers & want to find new possibilities in their work & personal lives. 30 years of Corporate Leadership experience in the Financial Services industry coaching & developing talent & leading powerful teams. Recent projects include Customer Service Redesign, Assessment and Rewards program redesign, Business Continuity program, and Attendance policy redesign. Lillie enjoys cooking, gardening, traveling and being with her granddaughter.

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    Jessica Samuels

    PhD, Learning & Organizational Change – Baylor Univ. M.Ed, Instructional Design & Tech – Towson Univ. MS, Education Admin & Curriculum – McDaniel College

    NCOPE – Nat’l Resume Writers’ Assoc. Cert Professional Career Coach (CPCC) – Professional Assoc of Resume Writers & Career Coaches (PARWCC). Cert Professional Resume Writer (CPRW) - PARWCC. Cert Diversity Professional (CDP) – Nat’l Div Council. Cert Prof Coach (CPC) – CLCI. Cert Change Management Practitioner (CCMP) - Prosci ®

    20 years developing learning & OD programs for many international orgs. She has worked in Global Talent Mgmt, including workforce career development, DEI programs, employee resource groups, leadership development, e-learning design, employee onboarding & training, succession planning, employee engagement initiatives, & human capital strategic planning.

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    Lawrence Henderson

    Ph.D. Candidate, Organizational Leadership, MS Human Resource Management, BA Technical Education and Training

    Professional Certified Coach (PCC) – International Coaching Federation (ICF), Energy Leadership Index-Master Practitioner (ELI-MP)

    18 yrs. Professional experience (Corporate Trainer, HR Manager/Leader, Mentor Coach/ Trainer, Adjunct Professor, U.S. Army Officer) Big Brothers Big Sisters, Urban League, Growing Leaders Board Member, Harley Davidson enthusiast, loves anything food-related, and loves traveling with his family.

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    Bernard Theora

    Ph.D. Christian Counseling, MA Christian Counseling, Master of Science Agricultural Economics, BA Economics

    Certified Professional Life Coach (CPLC) – Life Coach Institute of Orange County, Program Investment Appraisal and Management (PIAM) – Harvard Institute for Intl Development.

    25+ Years Professional experience (Program Director, IDRC; Program Director Hope Worldwide East Africa office; Founder of Synergy International CCT; Counselor, Mentor and Trainer of Peer Educators. Board Member Morris Moses Foundation, Kenya Christian Fellowship in America (KCFA), Kenya National Council of Elders Diaspora.

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    Bridgette Simmonds

    M.A., Marriage & Family Therapy /Counseling – Argosy Univ. B.S., Business – Marketing – Univ of S FL

    Inst of Professional Excellence in Coaching (iPEC). Professional Cert Coach – ICF. Energy Leadership Index – Master Practitioner (ELI-MP) – iPEC Coaching. CPC – iPEC Coaching.

    20+ years in Business Dev & Marketing in one of the largest financial services corporations in the world. She coaches individuals, groups & has had the opportunity to coach business owners & professionals of many diverse industries. She’s an open book, a prankster who loves scaring people, and twice, has tried out for American Idol.

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    Cornelia Bearyman

    MBA, Mgmt. Consulting & Strategy/Marketing – Cox School of Business. MBA, Semester Abroad – Melbourne Business School. BA, Communication – Univ of Michigan

    WBENC, Master Practitioner of Energy Leadership (ELI-MP). She has also been credentialed as both a Professional and Board-Certified Coach by the International Coach Federation and Center for Credentialing Education.

    Cornelia is a sought-after speaker, professional development and diversity consultant and strategic planning expert who works with clients to expand their capacity, increase their capability and drive clarity in the organization to ultimately increase the retention and advancement of mission critical talent. She has 25+ years experience in sales, sales training and development, and HR and is considered among the best in personal and professional development.

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    LaTisha Codkind

    MBA, Business Admin & Management - NSU Florida, BS, Accounting - University of Central Florida

    12+ years’ experience as a certified Lean Six Sigma Blackbelt.

    LaTisha has worked in the supply chain industry for 18 years progressing to leading transformational customer initiatives on a global scale. Her unique ability is in delivering the rigor of “Six Sigma speak” in everyday language.  She has led numerous successful Kaizen events delivering savings of $10M in total. Roles include Director, Global Customer Initiatives & Owner, and The Accountess Bookkeeping Services. She resides in Chandler, AZ with her husband, her Wheaten Terror Blu and extended family. She enjoys volunteering and travel.

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    Ross Grubel

    BS, Aerospace Studies, MS in Management, & MBA, Aviation– Embry-Riddle Aeronautical Univ, MS, Organizational Development – American Univ

    SAFe Product Owner/Produce Management (PO/PM).

    15+ years professional work experience in digital business transformation and organization development. Industries include federal government, non-profit organizations/NGOs, and global retailers. Associate Director Product Management for a global digital business transformation consultancy. President, AU/NTL Association (NGO) Management Analyst, US Department of Homeland Security. Ross enjoys aviation, travel, cooking, and languages/cultures.

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    Arquella Hardgrove

    BS, HR Mgmt. – Ottawa Univ. Executive MBA – TX Woman’s Univ

    Multiple certs in personality behavioral assessments (Birkman, DISC, MBTI, Insights, Personalysis), certified facilitator, HR (PHR and SHRM-CP), master coaching, leadership development, conflict resolution, mediation, certified trainer, and Unconscious Bias Practitioner.

    A 25+-year record of creating and implementing productivity- inducing practices through the application of strategic planning and OD in both the public & private sectors. Executive and Professional Coach specializing in supporting professionals in navigating their roles in leadership and business.

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    Stan Kimer

    BS Management Science, Georgia Tech, MBA Finance and Accounting, University of Chicago Booth School of Business

    Certified Out and Equal Workplace Advocates Building Bridges Trainer, Certified Training Management Corp / Berlitz Cultural Competency Trainer / Practitioner.

    President & Owner, Total Engagement Consulting by Kimer, 11 years. Director of Global Sales Operations, IBM, 3 years. Manager of Operations for IBM Global Sales, IBM, 5 years. Global LGBT Program Manager, IBM 4 years. Operations Manager for IBM Corporate Strategy, 1 year.

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    Nancy Winfrey

    PhD, Adult Learning & Development - Lesley University, Med, Training & Organizational Development - NC State University

    Leading for Equity, Inclusion & Diversity in Higher Ed – Univ Michigan, Counseling in Education Grad Cert – NC State Univ, Advanced Cert of Dialogue Education Design – Global Learning Partners, Inc

    Her teaching and training experience spans 25 years of work with adults in Nonprofit Management, Leadership Development, Corporate Training, and Higher Education. For fourteen years she was founding director of a nonprofit organization supporting education in Central America and is experienced with the principles and practices of sustainable engagement in cross-cultural settings. Nancy enjoys hobbies such as “The Learning Lightbulb, outdoor activities and working for the common good.

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    Dave Jamieson

    PhD, Organizational Design & Development - UCLA, BS, Business Administration - Drexel University

    David is a retired professor of Organization Development (OD) & Change at the University of St Thomas. He is a distinguished visiting scholar in 3 other graduate OD programs. His work has involved consulting with over 100 organizations, coaching dozens of leaders, teaching next generations of leaders and change agents, and providing thought-leadership through publishing and speaking. His work has focused on leadership, organization change and transformations, Use of Self development for change agents and leaders, and strategic HR. He balances his time among partnering on change projects, formal and informal educational endeavors, presenting or writing his thinking for professional audiences, and coaching all who need to lead change.

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    Ahli Moore

    MS Communications, Florida State University, Tallahassee, FL. BS Communications, Florida State University, Tallahassee, FL

    Inclusive Global Leader Certification (Issued by International House Berkeley - Robertson Center for Intercultural Leadership). Inclusive Behaviors Inventory℠ Certification (Issued by Aperian Global). TotalSDI Facilitator (Core Strengths). Courageous Leadership (Giant Leap Consulting)

    Georgia Council for International Visitors - Board of Trustees (2 years). FSU Alumni Association - Board of Directors (2 years). Association of Talent Development - Professional Plus Member. Project Uplift - Board of Directors (3 years). World Travel. Youth Leadership Development.

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    Shindale Seale

    BA - Language & Linguistics, California State University Dominguez Hills. MA - Teaching, University of Southern California (USC). Ed.D - Organizational Change & Leadership, University of Southern California (USC)

    African American Board Leadership Institute (AABLI) – member.

    Providing quality-of-life and entrepreneurial services to under-resourced communities globally. Teaching and facilitating workshops

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    Luz M. Gonzalez

    Bachelors in Management and Leadership – Rutgers University

    Cornell University – Workplace diversity equity and inclusion. ELVTR – Diversity equity and inclusion in the workplace USF. Emotional Intelligence with Daniel Goleman.

    Hispanic Chamber of Commerce New Jersey. Learning how to create authentic power from New York best seller Gary Zukav. Coaching women and their emotional intelligence and providing skills to advanced career progression.

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    Lauren McClain

    Ph.D. and M.A. in Sociology from Bowling Green State University, B.A. in Sociology from State University of New York at Albany

    Member of the American Evaluation Association, the American Sociological Association, National Council on Family Relations and the Population Association of America. Associate Professor of Sociology at Western Kentucky University, Assistant Professor of Sociology at Western Kentucky University, Assistant Professor of Sociology at Savannah State University (HBCU). Co-Owner of Grantibly, a grant evaluation consulting firm. International Association for Maternal Action and Scholarship.

    Lauren is a mother of two amazing children and a wife to her wonderful husband. Being an ally - using her voice, knowledge, and skills to support communities of color, the LGBTQ+ community, women, and other marginalized groups. She loves doing home and garden DIY projects and learning how to use new power tools!

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    Kim Holloway

    AS – College of the Albemarle

    20+ years of administrative experience, as well as a decade of healthcare experience. Kim uses a streamlined and intuitive approach to assistance that rests on empathy, efficiency, and astute problem solving. In the wake of the George Floyd protests, Kim volunteered as administrator for the Wall of Vets as they were mobilizing across the country. She helped to connect volunteers, compile needs lists, and coordinate Zoom meetings between chapters.

    When she’s not at work, you’ll often find her baking, creating some sort of art, or helping with a social justice initiative.

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